Frequently Asked Questions
Everything you need to know about shopping at The Arts Music Store.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across the country. Shipping rates are calculated at checkout based on your location and the weight of the instruments. Most orders are processed within 1-2 business days.
Do you offer a warranty on musical instruments?
Yes, all new instruments come with a full manufacturer's warranty. Additionally, The Arts Music Store provides a 1-year limited shop warranty on setups and adjustments for guitars and orchestral strings.
What is your return policy for online orders?
We offer a 14-day return policy for most items in their original, unopened packaging. Please note that certain items like reeds, mouthpieces, and earplugs cannot be returned for hygiene reasons.
Can I finance my purchase?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for instant approval.
Are instruments inspected before they are shipped?
Every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it is play-ready the moment it arrives at your door.
Do you ship internationally?
Currently, we ship to customers within North America. For international inquiries regarding specific brands, please contact our support team to discuss shipping availability and customs fees.